Terms of Use
Contact
Information about orders and shipping status
For each shipment the customer gets to your e-mail shown at the order tracking on the shipment of your order through which it can check the website of the courier / carrier used, or by the same call center, shipping status of your order.
Changing or canceling an order
To change or cancel an order already filed, you must contact immediately Retalco srl via mail or by phone at customercare@retalco.com No 055.6531031 above number order of reference.
Copies of documents (invoices, delivery notes, etc.) and amended following
To request copies of documents (invoices, delivery notes, etc ...) or amended following the customer can contact Retalco srl via mail or by phone at customercare@retalco.com No 055.6531031 Remember to always type and document number for which you are requesting a copy or correction.
Product Warranty
All products sold by Retalco Ltd., are covered by manufacturer's standard warranty.
Tips
Tips for the website or reports of problems encountered during the voyage? Write to customercare@retalco.com
Information on bills, transfers and transfers
To contact the administrative service the customer can contact Retalco srl via mail or by phone at customercare@retalco.com No 055.6531031 Remember to always reference your order number or invoice number or document for which demand information.
Telephone and fax numbers
General Information & Customer Service:
Tel 055.653101 - Fax 055.6536394 - customercare@retalco.com
Contact
Operational Headquarters:
Retalco Ltd.
Via di Badia a Ripoli 5, 50126 Florence
VAT / Fiscal code 05545360488
Iscr. Company Reg VA-2000-23101
No Chamber of Commerce 268609
Payments
Purchases made on this website are secure and guaranteed and may be made in the following ways:
- Payment by Credit Card
- Payment by bank transfer
- Payment through Paypal
Payment by bank transfer
In case of payment by bank transfer order will be handled only after receiving confirmation of credit by the bank.
Payment must be made within 3 days from date of order. Go past the deadline, the order will 'automatically be canceled. The purpose of the bank must 'necessarily bring order number, order date and name of the client.
The availability 'of the products are to be assessed only from the time of' has been credited
The bank must 'be addressed to:
Retalco srl, Via di Badia a Ripoli 5, 50126 Florence
Banca CR Firenze Agency of Florence Viale Europa 38
IBAN IT 42 V 06160 02834 000000913C00 - SWIFT Code: CRFIIT3F
Payment by credit card
In the event of purchasing goods with 'payment by credit card, (at the conclusion of the transaction order) the bank will institute' to authorize the charge amount of the purchase. In case of cancellation by both the customer that in case of rejection of the contract by Retalco Ltd. will 'request Retalco Ltd. cancel the transaction and the transfer of the amount committed. The exclusive "release times depend on the banking system. After the cancellation of the transaction Retalco Ltd. can not 'in any way be held responsible for delays and / or damage caused by the banking system.
Retalco Inc. reserves the right 'to ask the customer additional information or to send copies of documents showing that the entitlement' card used. If the customer does not provide such information and / or copies Retalco Inc. reserves the right 'not to accept the conclusion of the contract. At no time of the purchase by credit card Retalco Ltd. is able to know personal information about the holder of that since the information is transmitted directly to the bank that handles the transaction, the secure site.
Payment by Paypal
Selecting the type of PayPal payment, you will be redirected to a page on the PayPal site where you can enter your email address and your password and make the payment.
Your financial information will not be shared with Retalco Ltd but will be handled directly by PayPal
In case of cancellation or non-acceptance by Retalco Ltd., the amount will be 'refunded to your PayPal account. Retalco Ltd. will not be 'responsible for delays and / or damage during repayment.
Shipping
Cost of Transport
The cost of transport will be 'calculated by the system based on weight of items ordered
Delivery Times
Delivery of goods ordered vary the order made by the customer account (eg. If the property is available from the manufacturer) and the delivery method chosen by himself. The times given for delivery times are indicative only and are in no way binding on the Company Retalco srl.
Here's the calculation that we apply:
Stock 'Time + Shipping Time = Total Delivery
Retalco Ltd. uses couriers / carriers contracted to provide the best service / cost for the destination in question: this allows us to offer our customers the best combination of service delivery and cost of the same.
Receiving Goods
Upon delivery of the goods the customer is required to check:
- The number of packages delivered match the information in the transport document
- The packaging is intact and not altered even in the closing strips
In case of tampering and / or breaks the customer will immediately challenge the shipment and / or delivery putting the word "SUBJECT TO INSPECTION FOR GOODS ....."( indicate motivation) on the delivery note received by courier or otheroperator.
The customer then must report any damage within 3 days from receipt of goods in the manner prescribed by the operator undertaking the expedition.
If the order is shipped and returned to Retalco Ltd. by courier / carrier to wrong address provided by the customer or finished stock in the warehouses of the courier / carrier, or for any other reason due to the negligence of the customer, a new shipment will be possible advance payment of the same through a link that will be provided when the customer, or alternatively by bank transfer, or paypal.
In any case, you can deliver by appointment, at predetermined times or days.
Checking the status of shipments
E 'can track online the status of any shipment through the tracking code that the system sends mail to the customer once the shipment has left, and contains information on the vector used, the shipping code and instructions on how to follow their spedizone.
Return Policy
The right shall be regulated by law and the client-consumer (ie a person who buys goods for purposes not related to his professional activity, or does the purchase order form by indicating in a VAT number ) has the right to terminate the purchase contract for any reason. To exercise this right, the customer must send Retalco srl communication by registered letter within 10 working days from the date of delivery of the goods.
Note: may not exercise the right to cancel customers who purchase with VAT
Mode of withdrawal
The right of withdrawal is still subject to the following conditions:
The purchased goods must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc.).
The expedition, until the certificate of receipt in our warehouse is under the responsibility of the customer;
Retalco Inc. does not respond in any way for damage or theft / loss of returned goods without insurance.
Return Goods
The product must be returned within 14 days Retalco Ltd. in conjunction with the authorization form received.
Without prejudice to any repair costs for damage to the original packaging, Retalco Ltd will refund the customer the full amount paid for the product within 14 days of return of goods, by transfer of the amount charged on the card credit or by Bank Bancario.In latter case, will be the client promptly provide the bank on which the reimbursement (IBAN code reviews).
Decade when the right of withdrawal
The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), in cases Retalco Ltd. is established:
- Using any part of the property and any supplies
- The lack of the outer packaging and / or internal packaging;
- The lack of integral elements of the product (accessories, cables, manuals, parts, ...);
- Damage to the product for reasons other than transportation
In the case above, Retalco Ltd will return to sender the item purchased, charging the same shipping cost
May not exercise the right to cancel customers who purchase with VAT